Refund policy

Returns & Refunds Policy

At PureGlide, we want you to shop with confidence. Please read our returns policy carefully.

Change of Mind Due to the intimate nature of our products and for hygiene reasons, we are unable to accept returns or exchanges for change of mind. Please choose carefully before purchasing.

Damaged or Faulty Items If your order arrives damaged or faulty, please contact us within 7 days of receiving your order at pureglideau@gmail.com with your order number and photos of the issue. We will offer a replacement or full refund at our discretion.

Incorrect Items If you receive the wrong item, contact us within 7 days at pureglideau@gmail.com and we will arrange the correct item to be sent at no additional cost.

Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us Email: pureglideau@gmail.com | Phone: 0418 826 715